Payment
Payment and Refund Policy
What a quote covers, what is due when, how you can pay, and how refunds work. Nothing here is hidden until checkout.
Revision date
Last updated August 5, 2026.
How quotes are presented
Quotes may be presented as an all-inclusive price or as an itemized proposal, depending on the service and client preference. A quote remains valid as issued unless the itinerary or requested services change.
Your service is not confirmed until you receive a booking confirmation message from our team. That confirmation states the price and the payment terms for your booking.
Deposits and what is due
- Small bookings generally require full payment.
- Most bookings require a deposit of at least $150.
- Larger itineraries generally require a 10 percent deposit and a credit card on file.
The exact amount due for your booking, and when it is due, is confirmed with you before you commit and stated in the booking confirmation message you receive from our team.
Accepted payment methods
Credit cards are accepted. Credit card payments carry a 5 percent processing fee. That fee is disclosed to you before you pay, and it is never hidden until checkout. If you would rather avoid it, say so and JB will walk you through the alternatives.
Zelle, cash, check, ACH, and wire may also be accepted, depending on the booking. Confirm the method with JB before sending payment so it is applied to the right reservation.
Corporate accounts and invoicing
Approved corporate accounts may be billed monthly rather than trip by trip. Consolidated invoices are available, so a company, an executive assistant, or a family office can review a full period of travel in one place.
Invoices can be presented as an all-inclusive figure or itemized by trip, traveler, department, or cost center, depending on what your finance team needs. Ask about approved account billing and JB will explain what is required to set it up.
Gratuity
Gratuity is optional. It is not added automatically and it is not built into a quote. If you would like to add one for a chauffeur or a crew, you are welcome to do it directly or ask JB to include it, and it will appear clearly on your invoice.
Changes and additional charges
Additional charges occur when the client changes or adds to the reservation. Extra stops, added hours, a different vehicle, more passengers, a new date, or an added service all affect the price, and so do costs a provider adds for the same reasons.
Where a change affects the price, JB confirms the revised figure with you. Tolls, parking, permits, and similar third-party costs are billed as incurred, and can be itemized on request.
Waiting time is covered separately in the Waiting Time and No-Show Policy.
Refunds
Refunds are returned to the original payment method used for the booking. How quickly a refund appears depends on your bank and the payment method used.
What is refundable after a cancellation, including the minimum cancellation fee, supplier penalties that are passed through, and reservations that become nonrefundable, is set out in the Cancellation Policy.
If a charge on your invoice is not clear, call or email before disputing it with your bank. Most questions are answered by walking through the itemized breakdown together.